We have a robust complaints procedure, full details of which can be read here. We believe that most complaints can be dealt with through initial discussion with the staff and manager. If the issue cannot be dealt with at in this way, the owners will become involved and will investigate the issues fully according to our policy.
Complaints should in the first instance be referred to Kent County Council.
If you are not satisfied with the process or the outcome of the complaint, you can contact the Care Quality Commission at :
Telephone: 03000 616161
Fax: 03000 616171
Opening hours are Monday to Friday, between 8.30am and 5:30pm.
CQC National Correspondence
Newcastle upon Tyne
When our resident's are treated to animal visits, they are warmly welcomed and results in many very happy smiles. Recently, Ray visited Barton Court with Tramella Charles AKA Bailey. This is a comment...
River's Rodents and Reptiles visited the home in August. The residents loved the exotic animals, including snakes, a rat, lizards, a guinea pig and tortoises. Chanel the snake was the star,...